Shipping, Changes and Returns
At THE RUNNING REPUBLIC® we are working every day to improve your experience with the brand, not only developing the best sustainable sports apparel, but also providing the best purchasing experience, so we found the way to propose you two types of delivery: a faster delivery to enjoy your new equipment in a maximum of 48 hours and another less urgent and cheaper if you do not have this requirement: our commitment is to deliver your parcel in 24-48 hours (working days) with our faster delivery and in 2-6 working days with the slower delivery. If you have any doubt about our delivery terms you can write to firstname.lastname@example.org.
All orders placed from Monday to Friday before 12:00p.m. will be prepared and shipped within 24 hours. Orders placed after 12:00p.m. will be prepared the next business day (Commitment to orders placed from an European country, from Monday to Friday before 12:00p.m.).
We don’t make any shipment on Saturdays, Sundays or holidays.
Once the order is placed, THE RUNNING REPUBLIC® will send an email with the order confirmation.
SHIPPING SERVICE AND COURIER
We know that buying online is a trustworthy process and we also know that, unfortunately, some shipments may suffer delays that are not responsibility of the courier company hired by THE RUNNING REPUBLIC®, but to be sure that your experience is always the best we have chosen one of the best couriers worldwide. The delivery service will be carried out by UPS, a company that is not only one of the most reliable companies in transport industry, is also a company that constantly seeks to reduce its carbon footprint.
The transport industry is changing to be more sustainable and UPS is a guarantee of this.
Once collected the parcel in our logistics facilities, UPS will send you an email with the tracking code of the shipment and will keep you informed of possible incidents with it.
UPS offers two services like UPS Access Point®, and UPS My Choice®.
UPS Access Point® locations are shops with wide opening hours, where you can enjoy convenient pick-up and deposit time and place options. More information.
With UPS My Choice® you can reschedule delivery and/or redirect your packages to an alternative address or to a UPS Access Point® location in a simple way, through the UPS website or the UPS apps for iOS and Android. More information.
Shipping is free of charge for any order over 50€ from any EU Country and over 150€ from Usa, Canada and UK.
In case of total or partial returns of orders delivered free of charge for being over 50€ (or 150€ from USA, Canada and UK), THE RUNNING REPUBLIC® reserves the right to charge to the Client the value of the first shipment discounting it from the amount to be paid in concept of return.
We live in a globalized World and we would love to be able to send our sustainable product to any place on Earth without any extra charge for our clients, but today it is not possible. That’s why THE RUNNING REPUBLIC® is not responsible for the payment of taxes and customs duties applied by the country of destination, which must be paid by the customer.
THE RUNNING REPUBLIC® cannot be responsible for any delays caused by customs procedures.
In case of return of any product that has been subject to taxes or customs duties, THE RUNNING REPUBLIC® will not be responsible for the reimbursement of these taxes or customs duties.
THE RUNNING REPUBLIC® reserves the right to modify the shipping costs or free conditions offered on its website without prior notice.
RETURNS & EXCHANGES
Right of withdrawal.
The customer can exercise the right of withdrawal and request a refund within 14 business days that will start counting from the day of receipt of the order.
In the cases of return by right of withdrawal, THE RUNNING REPUBLIC® will refund the amount of the product (products) returned, through the same means of payment for which the purchase was made by the Customer. THE RUNNING REPUBLIC® reserves the right to charge the value the return shipping costs discounting them from the amount to be paid for return.
Products received as rewards for a crowdfunding campaign can't be returned by right of withdrawal.
Can I change a product?
No, we currently do not accept changes, so you must request a return and proceed with a new purchase.
Is returning a product free of charge?
THE RUNNING REPUBLIC® is always looking for the way to leave the smallest possible carbon footprint. Ecommerce has grown a lot in the last years and its deliveries have become a possible threat to the environment, especially if they are overused, so the shipping costs of the return are borne by the Customer and will be discounted from the amount that THE RUNNING REPUBLIC® will pay for return.
Products received as rewards for a crowdfunding campaign can't be returned.
We want to create a relationship based on trust, so we are very transparent when we affirm that we are convinced that if the costs for return are borne by the customer, unnecessary returns will be drastically reduced, reducing considerably the CO2 emissions directly proceeding from deliveries.
How do I have to do to return a product?
- To request the return, you can send an email to email@example.com within a period not exceeding 14 business days from the date of receipt of the order noting the reference of the order, the description of the products to be returned and the reason of the return.
- All the items must be returned in their original condition, together with all the accessories and cannot be used, washed or damaged and must have their original labels, hangtags and bags. To make the return, you just have to introduce the product (products) that you want to return inside the bag in which they came, using the specific adhesive strip for return and sticking the UPS return sticker you received in reply to your returning request email. In the case of having been received in a box, please stick the label on the box.
- To finish the return process, it is only necessary to plan the collection of the package by calling UPS or to deliver it by yourself to an UPS Access Point®.
The return sticker contains all the information you need. You can visit ups.com to find the phone number for your area. You can know here where is the nearest UPS Access Point®.
- Once the goods are received in our warehouses, and after checking the status of it, THE RUNNING REPUBLIC® will refund the amount of the product (products) returned, through the same means of payment for which the purchase was made by the Customer only deducting the amount of the shipping costs due for return. This process can take between 7 and 10 days once the order has arrived back at our warehouse.
In the event that THE RUNNING REPUBLIC® sent an item other than the one requested or the items shipped were defective, THE RUNNING REPUBLIC® will assume the total shipping cost for its return.
In case of special promotions, where shipping costs are offered for free, the customer must also bear the transport costs of the return.
THE RUNNING REPUBLIC® will not accept in any case returns sent due postage.